A six-day discovery and design programme to redesign ca.go.ke — informed by full audit of the current site, benchmarking of Ofcom and NCA Ghana, and structured input from every CA department.
Stakeholder requirements, IA draft, content model. Foundation for the redesign.
UX templates, repository taxonomy, metadata schema. The newsroom architecture.
Roles, permissions, embargo system, login portal, approval workflow.
Photo/video repository, upload workflows, naming conventions, infrastructure.
Media portal mockups, events portal, user journeys, API specs.
Email alert workflows, RSS feeds, emergency notifications, automation design.
Full stakeholder requirements analysis, mapping of existing communication flows, definition of redesign objectives, and a first-pass information architecture grounded in three audience pathways.
The current ca.go.ke buries content by department rather than user need. The redesign opens with a clear three-way split — each audience routes directly to the actions they need.
Telecom operators, broadcasters, ISPs, device importers, courier companies, content service providers. Visit to transact with CA.
Members of the public, mobile subscribers, broadband users, postal customers, victims of fraud. Visit to resolve a problem.
Journalists, academics, policy analysts, investors, international bodies. Visit to extract information.
Seven measurable objectives signed off by stakeholders during Day 1. These become the north star for every decision through Day 6.
Cut calls and emails for information already on the website by 40% within six months of launch.
Operators find the right licence type, fee, and form without contacting the licensing department.
IMEI checker, complaint filing, and fraud reporting reachable in one click from anywhere on the site.
Visual and structural cues that match a 5th-strategic-plan-era CA — not a 2010s government portal.
Searchable libraries for publications, regulations, statistics, and licensee registers — not flat PDF dumps.
Journalists, analysts, and policy bodies treat the CA newsroom as their primary source.
All core journeys work on a phone over a 3G connection. Current site fails this on multiple pages.
Top-level sections restructured from department-led to audience-led. Click any section to expand. Badges show what's new, improved, or restructured from the current site.
The specific structural shifts from the current ca.go.ke, each tied to either the site audit or benchmarks from Ofcom and NCA Ghana.
All industry content scattered across Licensing, Media Centre, and Statutes consolidated into a single operator-first hub.
Guided multi-step tool routing applicants to the exact licence, fee, and form. Eliminates the most common licensing department enquiry.
KE-CIRT/CC content elevated from a buried footer link to a full section — matching CA's 5th strategic plan priority.
Statistics and reports extracted from the Media Centre and given dashboard-style presentation. NCA Ghana benchmark.
Generic banner sliders replaced with three audience entry points, prominent search, and quick-action shortcuts.
SIM registration checker, spam reporting, FAQs added. Complaint filing reduced from 4+ clicks to 2.
Currently a flat page. Redesigned as a filterable library with categories and full-text search.
News, consultations, reports, and publications separated into distinct sub-sections.
Currently buried at Media Centre → Public Consultations → Open. Moved up the hierarchy.
Both currently sit under Media Centre "Others" — they belong in the regulatory library.
Vague top-level item with no submenu. Absorbed into Universal Access and About CA.
Four rotating banner images with no CTA replaced with functional audience pathways.
Newsroom architecture for the CA Media Centre — homepage UX, content templates for press releases, speeches and consultations, repository taxonomy, and a Dublin Core-aligned metadata schema.
Wireframe of the proposed Media Centre. The hero combines search and curated highlights. Filter chips replace tabs. A dedicated journalist sidebar addresses a gap in the current site — there is currently no media accreditation pathway.
News, press releases, speeches, events and public consultations from the Communications Authority of Kenya.
The Communications Authority has gazetted revised minimum QoS thresholds applicable to all licensed mobile network operators from Q3 2026, including mandatory public reporting requirements.
Each Media Centre content type becomes a WP content type with enforced fields. Switch between them to see the field structure, required markers, approval workflow, and retention period.
Twenty-eight fields applied across all Media Centre content. Aligned with Dublin Core (DC.Title, DC.Date, DC.Creator, DC.Subject, DC.Type), extended with regulatory-specific fields. The Sector, Regulatory Area, and Target Audience fields are controlled vocabularies — their values are defined in the taxonomy map.
The term lists that feed the Classification Tags field in every content template. Managed in WP as taxonomy vocabularies. New terms reviewed quarterly — departments cannot add terms without approval.
Primary industry/sector the content relates to
Regulatory function the content falls under
Formal classification of the content item
Primary intended readers
Area the content applies to
CA department responsible for the content